Managing Customers and Channel Partners

This section provides an overview on how you can manage Customers and Channel Partners. Following are few definitions:

>Customer—In Sentinel LDK-EMS a Customer refers to a current or potential buyer or user of your Products. Typically, you generate Entitlements for a Customer who has placed an order. Customers can be of two types: individual and organization.

•Company—Refers to a company as Customer with multiple users. You need to specify a default contact e-mail.

•Individual—Refers to individuals or retail Customers who may buy your Products directly from you. For individual Customers you need to specify an e-mail.

>Channel Partner—A Channel Partner can be an individual or company whom you allow to resell your Products.

•Company—Refers to a company as a Channel Partner with multiple users. You need to specify a default contact e-mail.

•Individual—Refers to individual Channel Partners. For individual Channel Partners you need to specify an e-mail.